Frequently Asked Questions

StarMy is Malaysia's premier platform connecting VTubers, artists, and fans. We provide a space for content creators to showcase their work, fans to discover new creators, and facilitate collaborations within the community.

Yes! Creating an account and browsing content on StarMy is completely free. Some premium features may be introduced in the future with optional paid upgrades.

You can browse as a guest, or create an account to access additional features like saving favorites, requesting commissions, and interacting with creators.

Contact our team through the Career page to submit your VTuber profile. We'll review your application and add you to our platform. Make sure to include your streaming schedule, social media links, and a brief description.

Yes! Once your profile is approved, you'll have access to an admin dashboard where you can update your schedule, social media links, and profile information anytime.

No. StarMy does not take any portion of donations, subscriptions, or revenue from your external platforms. We only provide visibility and connection opportunities.

Submit an application through our Career page with your portfolio, specialties, and contact information. Our team will review and approve qualified artists.

StarMy facilitates the connection between clients and artists. When someone requests a commission through your profile, you'll receive their details and can communicate directly to finalize the project details and payment.

Artists can offer various commission types including character design, VTuber models, Live2D rigging, illustrations, emotes, overlays, and more. You set your own prices and terms.

Currently, payment arrangements are made directly between artists and clients. We recommend using secure payment platforms and having clear written agreements.

Visit an artist's profile and fill out the commission request form. Include as many details as possible about your project, budget, and timeline. The artist will review and respond directly.

Be specific about what you want, your budget range, desired deadline, reference images (if applicable), and your preferred contact method. Clear communication leads to better results!

While StarMy facilitates connections, commission agreements are between you and the artist. We recommend clear communication, written agreements, and milestone-based payments. If issues arise, try to resolve them directly first.

StarMy works best on modern browsers including Chrome, Firefox, Safari, and Edge. Make sure your browser is up to date for the best experience.

Yes! Our platform is fully responsive and works great on mobile devices, tablets, and desktops.

We appreciate bug reports! Please email support@starmy.my with details about the issue, including your device, browser, and steps to reproduce the problem.

We take privacy seriously. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.

Yes, you can request account deletion by contacting support@starmy.my. We'll remove your personal information according to our data retention policies.

If you see content that violates our Terms of Service, please report it to moderation@starmy.my with a link and description of the issue.